BUILD IT
The QAer makes it where you are in control of how you would like to quality check interactions with virtually limitless options for customization and flexibility while providing the users a simple and straightforward way to accomplish their tasks.
Each campaign and/or skill requires a call center to focus on the client needs. We believe that customization is key in order to fulfill the client requirements to the fullest.
The QAer allows the user to create a separate scorecard for each campaign or skill. By doing so, the QA team, as well as management, can tailor the questions that matter for the client and ensure the CSR is providing the best service possible.
The BEST part, is that with The QAer, you can now completely automate the Quality Assurance process, taking out the middle man. Have an interaction that is flagged for a second review, then you can have a QA team member take a look. Greatly increase productivity today.
The scorecard building process is a simple process where the user will drag and drop form components into the scorecard, The QAer provides a rich set of components, from simple text fields and full fledged editors, to drop-downs and radio buttons, and everything in between.
The QAer also supports form components backed by API sources, such as cases where the drop-down choices can be pulled from a backend API without the need to hardcode the values.