The QAer integrates with omnichannel (multiple channel) systems to retrieve interactions, including voice, chat, email, and SMS. The QAer uses these interactions to create QA sessions that are sent to a fully automated QA review for each session.
The QAer can also pull interactions from local databases and stored files. This is key for call centers that depend on non-API enabled ACD systems. In other words, the QAer will pull all of the different interactions from your servers in order to create QA sessions to be reviewed.
