TRAINING

The QAer provides a function rich library to allow for hosting training materials. From documents to videos, these artifacts can be attached to scorecards to simplify access to the content.

The agents needing training can access the assigned training from their scorecards and improve on their weaknesses, without having to wait for training to be assigned to improve themselves.

Providing training material at the fingertips of the users reduces time spent looking for information, increases productivity and expertise. It’s like having a library at your fingertips.